Return policy

 

General provisions

The complaint procedure is a current part of the General Commercial Seller VENDETTA APPAREL SK s.r.o. , (hereinafter referred to as the „seller“) and describes the procedure for dealing with complaints about goods acquired from the seller.

These advertising regulations regulate the procedure for applying advertisements to goods sold in accordance with the subject of its activity. It is binding for the selling customer as a customer, respectively. customer. By taking over the goods, the customer (customer) agrees with the advertising order and confirms that he was well known with its content.

The complaint procedure applies to the goods of the purchased goods of the seller in the form of an electronic shop on the website of the electronic shop of the seller www.vendettaapparel.com

If the ownership right has not yet passed from the sale to the buyer, buy in accordance with applicable legislation, the complaint can be used only after full payment for the goods.

 

Length of warranty period

As proof of guarantees, you issue a purchase document (invoice) for each purchased product in accordance with the law with all the necessary data for the application of the guarantee. If the goods are also consumers, the warranty period is 24 months (unless specifically stated in the warranty period) and begins to run from the date of receipt of the goods by the buyer. The length of the warranty period for buyers who are not consumers is governed by the provisions of the Commercial Code and the warranty period is 12 months. The warranty period begins on the day of receipt of the goods.

 

 

III. Warranty conditions

The customer is obliged to check the delivered goods upon receipt and complain about obvious defects. The first exchange is free, postage is paid by the seller. Repeated exchanges of the same order and the same goods are paid by the buyer in the amount of postage and packing.

The warranty does not cover damage caused by:

the customer caused the defect of the goods himself,
Liability for defects does not apply to normal or excessive wear caused by the use of the goods (or parts thereof) and the associated care of the goods, such as excessive washing, which shortens the life of the goods. Therefore, a shorter product life cannot be considered a defect and cannot be claimed. According to § 619 of Act 40/1964 Coll. as amended by Act No. 285/2009 Coll.,
The customer knew about the defect of the goods before taking over the goods, resp. was explicitly and clearly notified of the defect and if a discount on the price of the goods was provided for the defect.
improper handling of the product in a manner other than that stated in the instructions for use or label.
the goods have been damaged by excessive loading or use contrary to the conditions specified in the documentation or general principles
The buyer is not entitled to demand from the seller the return of the purchased goods and a refund of the purchase price of the goods due to their unnecessaryness.
mechanical damage to the goods
using the goods in conditions that do not correspond to their temperature, dust, humidity, chemical and mechanical influences of the environment, which is directly intended by the seller or manufacturer
the claimed goods must not be heavily polluted, moldy, wet, strongly smelly, according to the wording of Act No. 258/2000 on the protection of public health. Such goods will not be included in the complaint procedure,
improper handling, servicing or neglect of care of the goods
performing an unqualified intervention or changing parameters
goods that have been modified by the customer
the goods have been damaged by natural elements or force majeure

The buyer, who is not a consumer, proves the validity of the warranty by submitting a proof of purchase, if the goods have been complained about in the past, will also prove proof of claim. This procedure is also recommended to the buyer, who is a consumer, unless he proves and documents the above facts otherwise.

  1. Method of handling the complaintIf the goods show defects, the customer has the right to file a complaint. Only the product purchased and paid for by the seller at the online store www.vendettaapparel.com/wwwvendettaapparel.eu can be claimed. When making a complaint, the consumer is obliged to fill in the form for making a complaint and deliver it to the seller. The buyer is obliged to indicate in the form exactly the type and extent of defects in the goods. A copy of the proof of purchase (invoice) must be attached to the goods together with the defect form. The goods must be properly packed so that the goods are not damaged during transport. We recommend sending the goods by post (insured letter or registered letter). If an external courier service is used, the customer is responsible for the delivery of the package until it is delivered to our address. We are not responsible for non-delivery or other reasons by the courier, based on which the package was not delivered. In this case, the customer solves the problem with the courier service he has chosen.The complaint must be sent in writing together with the goods (Slovenská pošta a.s.). The seller approaches the complaint individually, depending on the complexity of the complaint. Depending on the type of product or service, the time for handling the complaint is necessary for a professional assessment of the error. The seller will handle the complaint, including the elimination of the error, without undue delay, no later than within 30 days from the date of the complaint. After this period, the error in the goods is deemed to have actually existed and the consumer has the same rights as if it were an error which cannot be remedied. This period is not binding on the buyer, who is an entrepreneur and therefore his relationship with the seller is regulated by the Commercial Code. After settling the complaint, the seller will notify the buyer of the termination of the complaint by e-mail. If the goods were sent by a transport service (We recommend Slovenská pošta a.s.), they will be automatically sent to the buyer’s address after processing. The seller is not responsible for the fact that the person claiming the complaint did not take the decision, or did not respond to it, or does not take over the corrected or exchanged order. We are also not responsible for returning the package to our address after the pick-up time has elapsed. After sending the complaint decision by e-mail and the goods by post (repaired or exchanged), the complaint is considered settled.

 

  1. Rights and obligations of the buyer in the event of a claim for goods or servicesThe buyer is obliged to complain about errors in the goods to the seller without undue delay, otherwise the buyer loses the right to the seller to remove the error free of charge.The buyer is not entitled to claim the warranty for defects specified in point III. Warranty conditions.The buyer has the right to exchange the faulty goods or the faulty part of the goods, if this is not disproportionate due to the nature of the error. If such a procedure is not possible, he is entitled to a reasonable discount on the purchase price or withdrawal from the purchase contract and a refund of the amount for the goods less shipping charges.

    Final provisions

    The length of the warranty period is governed by the applicable provisions of the Civil Code, ie it lasts 24 months, with the exceptions stipulated by the Civil Code. The Seller may change these Complaint Conditions at any time without prior notice.

     

    This complaint procedure shall enter into force and effect on 1 January 2018

    In Bratislava on 1.1.2018