Business conditions

• I. Exchange, return or complaint applies only to goods purchased on our e-shopwww.vendettaapparel.com, www.vendettaapparel.eu
  II. The sender must be the buyer for whom the order was created and must prove it by concluding a purchase contract with the seller (invoice).
  III. The buyer is obliged to deliver the claimed, changed or returned goods to the seller’s address at his own expense. NOT COD, WE DO NOT ACCEPT COD!
  IV. When making a complaint, exchange or return, it is required to send the goods undamaged, unwashed or otherwise used or devalued by the customer, with labels in the original packaging, which is capable of resale, to the company’s address as a shipment with insurance against damage and loss caused by transportation.
  V. The buyer must fill in form 1. COMPLAINT FORM.
  Delivery of the package according to the procedure described in the point (SENDING THE PACKAGE)
  The seller receives the package from the buyer and submits it to the complaints department for expert assessment. The complaints department will evaluate the complaint and, no later than 30 calendar days from the delivery of the package to the address, will notify the buyer of the method of handling the complaint by e-mail. Therefore, it is important that you do not forget to provide your email address.

(Detailed breakdown in point 8. Complaints, exchange of goods and withdrawal from the contract.)

In case of exchange of goods, individual approach to each order.
If there are isolated manufacturing or other defects, the goods are changed piece by piece, the same model and at the same price. In this case, the changed goods are sent by the seller to the buyer’s address at his own expense.
If you did not like the size of the product, or you have another reason for changing goods that did not have manufacturing defects. We will be happy to exchange the goods for you. The goods are changed piece by piece, the same model and at the same price. Postage and packaging are paid by the buyer.
If it is required to exchange the goods for another model and in a different amount than the one originally purchased, it is necessary to create a new order.
The buyer must fill out form 2. RETURN – EXCHANGE OF GOODS.
The buyer must comply with the conditions stated in (Complaints / PROCEDURE: I, II, III, IV)
Delivery of the package according to the procedure described in the point (SENDING THE PACKAGE)

(Detailed breakdown in point 8. Complaints, exchange of goods and withdrawal from the contract.)

The buyer is entitled to withdraw from the contract within 7 working days from the date of receipt of the goods.
If the error can be rectified, the goods will be repaired. If repair is not possible and the nature of the error does not prevent normal use, the seller may agree with the buyer on a reasonable discount on the price of the goods. In the case of a discount, it is not possible to claim this error later.
Unless the seller agrees otherwise with the buyer and applies for a refund. If an order has been created and has not been shipped, the seller will refund the full amount, price of the goods and postage to the buyer. This does not apply to payment fees (PayPal). If the order was sent to the customer at. In the case of returning the goods, unless otherwise agreed, the seller will return to the buyer the amount only for the goods. In this case, the refund does not apply to postage and packaging, nor to payment fees (PayPal, Cash on Delivery). Refunds only apply to the value of the goods in question.
If the buyer has applied a discount, discount coupon or other benefit to the order, which apply to a specific amount or pieces in the order or the possibility of payment or shipping, this discount expires. If the buyer receives free shipping on the order based on the amount or number of products in the order, this discount expires. Payment for products, postage and packaging or other fees are charged in full or deducted from returned products if the buyer has retained some of the products from the order.
The buyer must fill in the form RETURN – EXCHANGE OF GOODS.
The buyer must comply with the conditions stated in (Complaints / PROCEDURE: I, II, III, IV)
Delivery of the package according to the procedure described in the point (SENDING THE PACKAGE)

(Detailed breakdown in point 8. Complaints, exchange of goods and withdrawal from the contract.)

• If you used the goods for a purpose other than that for which they were intended
  Modification and interventions in the product structure
  Normal wear and tear
  Maintenance contrary to instructions
  Neglect of product care
  In case of mechanical damage caused by careless handling or dressing
  Underwear and swimwear cannot be returned or changed for hygienic reasons.
  You will find a detailed breakdown in the COMPLAINTS PROCEDURE.

• The package must include the completely purchased goods, an invoice signed by you (or a copy), a completely filled in and signed complaint form 1. or 2. Send the completed form together with the invoice to our e-mail info@vendettaapparel.eu
  Each order must have one Form 1 or 2 completed.
  If you are complaining about the goods, you will only fill in the 1st COMPLAINT FORM.
  If you are exchanging the goods, fill in only the 2. RETURN FORM – EXCHANGE OF GOODS.
  We recommend sending the goods by post (insured letter). If an external courier service is used, the customer is responsible for the delivery of the package until it is delivered to our address. We are not responsible for non-delivery or other reasons by the courier, based on which the package was not delivered.
  If you are sending other than by post, send us the package number by e-mail and contact the courier for successful receipt of the package. The address is properly marked and collection provided from 8:00 to 17:00
  If you are sending a package for a complaint from the Czech Republic, we recommend using the carrier zaslat.cz
  You send the package to the address of our registered office:VENDETTA APPAREL SK s.r.o.
  Nobel 48
  831 02 Bratislava
  SLOVAKIAOur contact on the package: info@vendettaapparel.com

If you have met all the conditions and unless the seller agrees otherwise with the buyer and does not use all available options, the seller undertakes to settle a justified complaint under these terms and conditions or exchange of goods without delay, no later than 30 calendar days after delivery of the package to our address.

If the above conditions are not met, the customer is not entitled to a complaint, exchange of goods or refund. The goods will be sent back to the customer cash on delivery in the amount of postage and packaging!

The business conditions come into force on 1 January 2018 and are valid for purchases in the online store www.vendettaapparel.eu / www.vendettaapparel.com

Their purpose is to define the rights and obligations between the seller and the customer. Any disputes arising from non-compliance with these conditions are governed by the relevant provisions of the Commercial or Civil Code.

Internet shop operator:

www.vendettaapparel.com / www.vendettaapparel.eu,

Vendetta®Apparel Slovakia, VENDETTA APPAREL SK s.r.o. with its registered office at Nobelová 48, 831 02 Bratislava, IČO: 52478815, Registered in the Trade Register OU-BA-OZP1-2019 / 074527-2, as the seller (hereinafter referred to as the seller).

The customer is any natural or legal person who orders the products and services of the seller, through the electronic online store Vendetta®Apparel Slovakia www.vendettaapparel.eu/ www.vendettaapparel.com (hereinafter referred to as the customer). The rights of the customer in relation to the seller arise from the following laws:

– no. 634/1992 Coll. (Consumer Protection Act)

– no. 108/2000 Coll. (Consumer protection in door-to-door sales and mail order sales)

Order means a completed electronic order form, sent in the seller’s online trading system at www.vendettaapparel.com / www.vendettaapparel.eu, containing information about the customer, the ordered goods from the offer, quantity, packaging, color and price of these goods. By sending an electronic order, the buyer confirms that he has read the Terms and Conditions and that he accepts them.

The condition for fulfilling the validity of the order is the completion of all required data in the electronic form (name and surname, postal and invoicing address, telephone number, e-mail; in the case of legal entities also ID number, VAT number, VAT number).

The order contains: the name of the goods, the number of ordered pieces and the date of issue.

The order executed in this way is considered binding and is in accordance with Act no. 108/2000 Coll. as amended, understood as a distance contract.

The data stated in the order will be in accordance with the Personal Data Protection Act no. 428/2002 Coll. used only in the business relationship between the seller and the customer, within the limits necessary for the delivery of goods and their billing.

The order can be canceled without penalty within 2 hours of placing. Order cancellation can be done with all data from the order via e-mail, at: info@vendettaapparel.eu / manager@vendettaapparel.eu

The seller reserves the right to cancel the order (withdraw from the contract) or part thereof if:

the product is not produced or has ceased production,
the price of the manufacturer or supplier of the product has changed,
the product price displayed was incorrect.
The seller will inform the customer about these facts in time and agree on the next step.

An order via the online store www.vendettaapparel.com / www.vendettaapparel.eu can be paid for:

COD: Payment upon receipt of goods.
PAYMENT TO A BANK ACCOUNT (Tatra Banka): Internet banking, Direct deposit in any bank.
PayPal / Account: Via the created account in the PayPal payment gateway.
Payment Card

We process orders continuously and once. Shipping time is always stated for products. Approximate time from 5 to 15 working days. All ordered goods will be sent to you simultaneously, in accordance with our business conditions. Orders are sent at once – i.e. The shipping time for the entire order must be calculated according to the product with the longest shipping time. However, it may happen that, despite our best efforts, the goods you have chosen are temporarily or completely sold out. In this case, we will inform you to the contact e-mail address you entered.

We try to process each order as soon as possible. If you do not receive the shipment after 15 working days at the latest, we recommend that you contact us by e-mail. It happens that customers do not receive a confirmation by e-mail, as they stated a bad or non-functional e-mail, or did not receive a notification from the post office to save the shipment, or the post office lost the package. The customer will be informed about the date of sending in a confirmation e-mail.

When accepting the shipment, the customer is obliged to check the physical integrity. If the package is visibly damaged and destroyed, the consumer is obliged to contact the seller immediately and not to accept the package. If such a damaged package is taken over, the subsequent complaint will not be accepted!

The customer acquires ownership rights to the products only by paying the full price of the goods and other monetary amounts agreed in the distance purchase contract.

In the event that the buyer does not take over the ordered goods for any reason within 6 working days (and the goods will be returned to the seller) and then request its resending, the buyer pays the full shipping costs.

The seller undertakes to supply:

the type and quantity of the goods at the purchase price and under the payment terms applicable on the day of dispatch of the order, except for obvious errors and in the event of a significant change in the price of the goods.
pack the goods properly so that they are not damaged during transport.

The seller is not responsible for:

delayed delivery of goods caused by a courier company or Slovak Post.
delayed delivery of goods due to incorrectly entered address of the consignee.
for damage to the shipment caused by a courier company or Slovak Post.
any non-delivery of the goods due to the fault of the manufacturer (supplier) as a result of any restriction or cancellation of distribution rights or other unforeseeable obstacles.
for color variations in print or product materials that do not match photos on social networks or on a computer, mobile, or tablet. Each device is differently calibrated and has different colors and display quality, the same goes for social networks. You can always find the final product on our online store www.vendettaapparel.com / www.vendettaapparel.eu
As these are original custom products, the seller reserves the right to change the design, cut, color, accessories, labels, product applications and more. To achieve the best possible result and appearance, without the right to complain to customers that the product does not fit with the original model or in the photos.

The buyer undertakes:

take over the ordered goods, check the integrity of the packaging and in case of any defects immediately notify the seller.
pay the purchase price for the goods in the amount and in accordance with the payment terms valid on the day of creating and sending the order.
in the event of an incorrect address and re-sending to its correct address, pay the second postage in full.

If you do not like the size of the product, or there are rare manufacturing or other defects, do not hesitate to contact us. We will be happy to help you.

CONTACT: info@vendettaapparel.com / FB: vendettaapparelsk

COMPLAINT / PROCEDURE:

I. Exchange, return or complaint applies only to goods purchased on our e-shop www.vendettaapparel.com, www.vendettaapparel.eu
II. The sender must be the buyer for whom the order was created and must prove it by concluding a purchase contract with the seller (invoice).
III. The buyer is obliged to deliver the claimed, changed or returned goods to the seller’s address at his own expense. NOT COD, WE DO NOT ACCEPT COD!
IV. When making a complaint, exchange or return, it is required to send the goods undamaged, unwashed or otherwise used or devalued by the customer, with labels in the original packaging, which is capable of resale, to the company’s address as a shipment with insurance against damage and loss caused by transportation.
V. The buyer must fill in form 1. COMPLAINT FORM.
Delivery of the package according to the schedule given in the item (SENDING THE PACKAGE)
The seller receives the package from the buyer and submits it to the complaints department for expert assessment. The complaints department will evaluate the complaint and, no later than 30 calendar days from the delivery of the package to the address, will notify the buyer of the method of handling the complaint by e-mail. Therefore, it is important that you do not forget to provide your email address.

EXCHANGE / PROCEDURE:

In case of exchange, the goods are changed piece by piece, the same model and at the same price. Individual approach to each order.
If it is required to exchange the goods for another model and in a different amount than the one originally purchased, it is necessary to create a new order.
The buyer must fill out form 2. RETURN – EXCHANGE OF GOODS.
The buyer must comply with the conditions stated in (Complaints / PROCEDURE: I, II, III, IV)
Delivery of the package according to the procedure described in the point (SENDING THE PACKAGE)

RETURN OF GOODS AND PAYMENT – NATURAL PERSON / PROCEDURE:

The buyer is entitled to withdraw from the contract within 7 working days from the date of receipt of the goods.
If the error can be rectified, the goods will be repaired. If repair is not possible and the nature of the error does not prevent normal use, the seller may agree with the buyer on a reasonable discount on the price of the goods. In the case of a discount, it is not possible to claim this error later.
Unless the seller agrees otherwise with the buyer and applies for a refund. If an order has been created and has not been shipped, the seller will refund the full amount, price of the goods and postage to the buyer. This does not apply to payment fees (PayPal). If the order was sent to the customer at. In the case of returning the goods, unless otherwise agreed, the seller will return to the buyer the amount only for the goods. In this case, the refund does not apply to postage and packaging, nor to payment fees (PayPal, Cash on Delivery). Refunds only apply to the value of the goods in question.
If the buyer has applied a discount, discount coupon or other benefit to the order, which apply to a specific amount or pieces in the order or the possibility of payment or shipping, this discount expires. If the buyer receives free shipping on the order based on the amount or number of products in the order, this discount expires. Payment for products, postage and packaging or other fees are charged in full or deducted from returned products if the buyer has retained some of the products from the order.
The buyer must fill out form 2. RETURN – EXCHANGE OF GOODS.
The buyer must comply with the conditions stated in (Complaints / PROCEDURE: I, II, III, IV)
Delivery of the package according to the procedure described in the point (SENDING THE PACKAGE)
The seller receives the package from the buyer and submits it to the complaints department for expert assessment. The complaints department will evaluate the complaint and no later than 30 calendar days from the delivery of the package to the address, it will notify the buyer of the method of handling the complaint to his email.
If you have met all the conditions and unless the seller and the buyer agree otherwise, the amount will be returned by bank transfer to the buyer’s account, no later than 30 calendar days from the date of withdrawal from the contract and delivered goods to our registered office.

RETURN OF GOODS AND PAYMENT – ENTREPRENEUR / PROCEDURE:

If the buyer is an entrepreneur, the seller undertakes to decide on the complaint within 40 days of the complaint. The buyer entrepreneur will be informed about this decision by contact e-mail.
If the error can be rectified, the goods will be repaired. If repair is not possible and the nature of the error does not prevent normal use, the seller may agree with the buyer on a reasonable discount on the price of the goods. In the case of a discount, it is not possible to claim this error later.
In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without error, the seller is entitled to exchange the defective goods for goods with the same or similar performance or to issue a credit note.
In case of non-collection of the claimed goods within one month from the expiration of the time when the claim should have been made

We approach the protection of your personal data in accordance with the valid Slovak legislation, especially with Act no. 18/2018 on the protection of personal data and on the amendment of certain laws (hereinafter referred to as the „Personal Data Protection Act“) and European legislation.

1. The operator of personal data according to § 5 letter o) of Act no. 18/2018 Coll. on the protection of personal data, as amended (hereinafter the „Act“) is VENDETTA APPAREL SK s.r.o. , IČO: 52478815, DIČ: 2121046631 with its registered office at Nobelová 48, 831 02, Bratislava (hereinafter: „operator“).

2. The contact details of the operator are
address: Nobelová 48, 831 02, Bratislava email: info@vendettaapparel.com

3. Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is a natural person who can be identified, directly or indirectly, in particular by reference to a specific identifier, such as name, identification number, location data, network identifier or by reference to one or more specific elements of physical, physiological, genetic, mental, economic, cultural

1 The Operator processes the personal data that you have provided to him or the personal data that the Operator has obtained on the basis of the fulfillment of your order.
2 The operator processes your identification and contact data and the data necessary for the performance of the contract.
3 Personal data is collected in the following ways:
When ordering products in the online store.
When registering a user account.
When communicating with the customer by telephone.
In personal communication with the client.
When communicating with the customer via e-mail.
4 What data do we collect?
For the purpose of providing services VENDETTA APPAREL SK s.r.o. (online shop www.vendettaapparel.com) collect, process and store the following data:

name and surname,
address and place of residence,
E-mail adress,
user name,
password in encrypted form,
telephone number,
other data that you have voluntarily entered as a user in the form on our website and the data needed to purchase the goods.

1 The legal reason for processing personal data is
performance of the contract between you and the operator according to § 13 par. 1 letter b) of the Act,
legitimate interest of the operator in the provision of direct marketing (especially for sending commercial announcements and newsletters) according to § 13 par. 1 letter f) of the Act,
Your consent to processing for the purposes of providing direct marketing (especially for sending business announcements and newsletters) according to § 13 par. 1 letter a) of the Act in the event that no goods or services have been ordered.
2 The purpose of processing personal data is
processing your order and exercising the rights and obligations arising from the contractual relationship between you and the operator; when ordering, personal data are required, which are necessary for successful processing of the order (name and address, contact), providing personal data is a necessary requirement for concluding and fulfilling the contract, without providing personal data it is not possible to conclude the contract or perform it by the operator,
3 There is no automatic individual decision by the operator in accordance with § 28 of the Act.

1 The operator keeps personal data
for the time necessary to exercise the rights and obligations arising from the contractual relationship between you and the operator and to assert claims from these contractual relationships (for a period of 10 years from the termination of the contractual relationship).
as long as the consent to the processing of personal data for marketing purposes is revoked, a maximum of 15 years if the personal data are processed on the basis of the consent.
2 After the retention period of personal data, the controller shall delete the personal data. Digital data is being automatically deleted.

1 The recipients of personal data are persons
Participating in the supply of goods / services / execution of payments on the basis of a contract,
providing e-shop operation services and other services in connection with e-shop operation,
Accountant
providing marketing services.
2 The controller intends to transfer personal data to a third country (non-EU country) or to an international organization. Recipients of personal data in third countries are providers of mailing and hosting services. Postal services.

1 Under the conditions set out in the Act you have
the right to access their personal data pursuant to Section 21 of the Act,
the right to correct personal data pursuant to Section 22 of the Act, or the restriction of processing pursuant to Section 24 of the Act,
the right to delete personal data pursuant to Section 23 of the Act,
the right to object to the processing pursuant to Section 27 of the Act,
the right to data portability pursuant to Section 26 of the Act,
the right to withdraw the consent to processing in writing or electronically to the address or email of the operator referred to in Art. III of these conditions.
2 You also have the right to lodge a complaint with the Data Protection Authority if you believe that your right to personal data protection has been violated.

1 Under the conditions set out in the Act you have
the right to access their personal data pursuant to Section 21 of the Act,
the right to correct personal data pursuant to Section 22 of the Act, or the restriction of processing pursuant to Section 24 of the Act,
the right to delete personal data pursuant to Section 23 of the Act,
the right to object to the processing pursuant to Section 27 of the Act,
the right to data portability pursuant to Section 26 of the Act,
the right to withdraw the consent to processing in writing or electronically to the address or email of the operator referred to in Art. III of these conditions.
2 You also have the right to lodge a complaint with the Data Protection Authority if you believe that your right to personal data protection has been violated.

1. By submitting an order from the online order form, you confirm that you are familiar with the conditions of personal data protection and that you accept them in full.
2. You agree to these terms by checking your consent via the online form. By checking the consent, you confirm that you are familiar with the conditions of personal data protection and that you accept them in full.
3. The operator is entitled to change these conditions. It will publish a new version of the terms of personal data protection on its website and at the same time send you a new version of these terms and conditions to your e-mail address provided to the operator.

REGISTRATION
The buyer has the opportunity to register on the website www.vendettaapparel.com. The buyer is allowed to shop without registration.
If you decide to make a purchase through registration, we will process your Personal Data as follows:
You protect your account with a password. By logging in to your account you will get information about your orders, you can edit your Personal Data. Please protect your password, the operator is not responsible for password misuse.
By creating an account at www.vendettaapparel.com, you agree that the Personal Data in your account will be evaluated and collected for the purpose of using the services. By creating this account, you also give us your consent to evaluate your shopping behavior, ie what products you have bought, which products you have viewed.
If you have registered, you agree that your user behavior on www.vendettaapparel.com will be associated with your customer account so that we can provide you with this personalized content (such as special promotions and information). The account can be canceled at any time if you contact us on our email, you can also buy without registration.

AUTOMATED PROFILING
In order to improve marketing campaigns, the operator uses automated profiling. By profiling, we segment offer (s) that may be of interest to you and are more advantageous to you. In the case of profiling, we use the following systems Google Adwords, Facebook.
Consent is not required for the basic collection of statistical data, e.g. using the Google Analytics tracking code.

IP ADDRESS
It is a set of numbers that uniquely identifies a device on a computer network.
From the point of view of personal data protection, an IP address can be designated as data concerning an identifiable person.
An IP address becomes personal data if:
• An IP address is personal data if it is processed by the internet connection provider together with another identification (name, email…).
• Static IP addresses used by individuals / individuals should be considered personal data.
• a dynamic IP address will be considered personal data if the online service provider processes together with the dynamic IP address also other identifiers considered as personal data (eg name, surname, mail, etc.).

SECURE DATA TRANSMISSION
Your personal data is securely transmitted thanks to encryption. The Secure Socket Layer (SSL) encryption system is most commonly used for secure communication with web servers. Personal data in our systems as well as the website are secured by appropriate technical and organizational measures against loss, destruction, alteration and further dissemination of data through unauthorized persons.
If you are also registered on our website www.vendettaapparel.com, only you have access to your account, so make sure that you treat this information confidentially. The operator is not responsible for unauthorized loading or misuse of the password.

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Temporary and permanent cookies may be used at www.vendettaapparel.com.
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